Before You Visit
Why do you require a deposit?
Deposits reserve your appointment time and are applied toward your service total at checkout. They help protect the time reserved specifically for you and allow our stylists to better serve every guest.
Is my deposit refundable?
Deposits are non-refundable. If you reschedule within our cancellation policy, your deposit can typically be transferred to your new appointment.
What happens if I cancel my appointment?
Appointments canceled outside our cancellation policy may have the deposit transferred. Late cancellations and no-shows will forfeit the deposit.
Why do I have to leave a deposit when I've been coming for years?
Our deposit policy is applied consistently to every guest to ensure fairness and to protect our stylists' schedules.
Why don't you list exact prices for every service?
Every appointment is customized. Pricing varies based on your stylist, hair length, density, previous color history, and the work required to achieve your desired result.
Where can I find my stylist's prices?
Each stylist has an individual pricing page that reflects their experience level and service pricing.
Will I receive a quote before my service begins?
Yes. Every appointment begins with a personalized consultation, and your stylist will discuss recommendations and pricing before beginning your service.
I'm not sure what service to book.
If you're unsure which service is right for you, we're happy to help. For personalized booking assistance, please call 910-401-3800, and our team will help you choose the appointment that best fits your hair goals.
How early should I arrive?
Please arrive approximately 10 minutes before your appointment to allow time to check in and relax before your service begins.
What if I'm running late?
Please call us as soon as possible. Depending on your arrival time, we may need to modify or reschedule your appointment to avoid affecting other guests.
Do you offer consultations?
Yes. We highly recommend consultations for major color changes, extensions, corrective color, and custom services.
Can you fix color from another salon?
Absolutely. Color corrections are one of our specialties, although most require a consultation before scheduling.
Do you offer hair extensions?
Yes. We offer professional extension services following a consultation to determine the best method for your hair and desired results.
Do I need a consultation before extensions?
Yes. Every extension guest begins with a consultation so we can determine the best method, match color, order hair if needed, and provide accurate pricing.
Do you create custom wigs?
Yes. Joshua Gray-Heim specializes in custom wig design, coloring, cutting, and styling for clients seeking a personalized, one-of-a-kind look.
Can I bring my own wig?
Yes. We can discuss customization, cutting, coloring, styling, or maintenance during a consultation.
Do you offer quiet appointments?
Yes. If you'd prefer a more relaxing experience with minimal conversation, simply let us know when booking or mention it at check-in.
What forms of payment do you accept?
We accept all major credit cards, debit cards, Apple Pay, Google Pay, and other approved payment methods available in the salon.
Can I purchase gift cards?
Yes. Gift cards are available in the salon and make a wonderful gift for any occasion.
What products do you use?
We carefully select professional products that support healthy hair and beautiful, long-lasting results. Your stylist will recommend products based on your individual needs.
Can I purchase the products you use?
Absolutely. The professional products we recommend during your appointment are available for purchase at the salon.